Sterlinghouse is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please click here to contact us.

The information we collect and how we use it

Sterlinghouse collects the details provided by you from the use of our service and when you use the join our mailing list option on our homepage. Our secure socket layer software (SSL) is the industry standard and among the best software available today for secure commerce transactions. Our website security is tested and monitored daily and we do not store any payment details.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we offer.

Opt In / Opt Out

If at any time you wish to receive information about any other product areas which you currently do not receive, or you wish to stop receiving information that we currently send, you may amend or remove your preferences by clicking on the join our mailing list option on the homepage.

Disclosures of your information

Except for the purposes of processing orders, when the carrier may need additional contact details, such as a landline or mobile telephone number we will always from making 'all' personal data available.

However we do from time to time, pass on minimal data details to organisations that are known to us who are offering products or services that we believe may be of interest.

Other Websites/Hyper- Links

Our web site may contain hyper links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on. Sterlinghouse uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a sterlinghouse.co.uk advertisement on another site that links to sterlinghouse website will be sent a semi-persistent (e.g. two weeks lifetime) anonymous cookie that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online Sterlinghouse services you can use

Security of your information

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.

We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. This site is tested and certified daily to pass the HACKER SAFE Security Scan. To help address concerns about hacker access to confidential data, the "live" HACKER SAFE mark appears only when a web site meets the HACKER SAFE standard. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, can prevent over 99% of hacker crime.

We use secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. Sterlinghouse internal procedures cover the storage, access and disclosure of your information.

Both the Hacker Safe and SSL programs allows you to learn more about web sites you visit before you submit any confidential information. When you see a Hacker Safe logo or SSL logo by clicking on it, will verify that this web site is secure.

Your Consent

By submitting your information and using our web site, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy.